At Brenda Whisky Line, we strive to ensure your satisfaction with our products. If for any reason you are not entirely happy with your purchase, we offer a straightforward returns policy.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We allow returns within 7 days from the date of purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert contact information] to notify us of your intent to return.
  2. Package your item securely, including the original packaging and any additional materials or documents.
  3. Send the item to the address provided by our customer service team. You will be responsible for the shipping costs for returning your item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on the payment method used.

Exchanges

If you would like to exchange an item for a different one, please return the original item as per the return process and place a new order for the item you wish to receive.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will assess the issue and provide further instructions on the return or exchange process.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods or gift cards.

Contact Us

If you have any questions about our Returns Policy, please contact our customer service team .