What if I am not home at the time of delivery?

Thank you for reaching out. We apologize for any inconvenience caused. Rest assured, DPD will promptly arrange a new delivery attempt for your parcel. Alternatively, it is possible that your package may be delivered to your neighbors or securely placed in a designated spot near your residence.

To ensure a smooth process, the DPD driver will leave a message in your mailbox, providing the address of the parcel shop and the designated time frame for you to collect your package. Additionally, you will receive an email notification from DPD once your parcel has arrived at the designated shop. Please remember to check your spam folder if you do not receive this notification.

When you visit the parcel shop to collect your package, kindly bring along a valid proof of identity. It is important to note that you will have a grace period of 7 days to retrieve your parcel. After this period, the package will be returned to us, and there will be shipping costs associated with resending it to you.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please do not hesitate to contact us.

I received the wrong product, what now?

We apologize for any inconvenience caused by a potential human error in our warehouse. Although we take pride in offering exceptional products, we fully comprehend your expectation to receive exactly what you ordered. To rectify this situation promptly, we kindly request that you reach out to us at Rest assured, we will take immediate action to ensure you receive the correct product without delay. Additionally, we will provide you with a return label to facilitate the return of the incorrect item. Your satisfaction is of utmost importance to us, and we appreciate your understanding and cooperation in resolving this matter efficiently.