Thank you for reaching out. We apologize for any inconvenience caused. Rest assured, DPD will promptly arrange a new delivery attempt for your parcel. Alternatively, it is possible that your package may be delivered to your neighbors or securely placed in a designated spot near your residence.

To ensure a smooth process, the DPD driver will leave a message in your mailbox, providing the address of the parcel shop and the designated time frame for you to collect your package. Additionally, you will receive an email notification from DPD once your parcel has arrived at the designated shop. Please remember to check your spam folder if you do not receive this notification.

When you visit the parcel shop to collect your package, kindly bring along a valid proof of identity. It is important to note that you will have a grace period of 7 days to retrieve your parcel. After this period, the package will be returned to us, and there will be shipping costs associated with resending it to you.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please do not hesitate to contact us.

We sincerely apologize for the unfortunate damage that occurred to your order during transit. Our team took great care in packing your items, and we deeply regret any inconvenience caused. To address this matter promptly, we kindly request that you reach out to us at sales@brendawhiskyline.com. In order to initiate a damage claim with our carrier, we kindly ask that you provide us with photographs of the damaged items. Rest assured, we are committed to finding a suitable solution for you and will respond promptly once we have received the necessary information. Thank you for your understanding and cooperation.

We apologize for any inconvenience caused by a potential human error in our warehouse. Although we take pride in offering exceptional products, we fully comprehend your expectation to receive exactly what you ordered. To rectify this situation promptly, we kindly request that you reach out to us at sales@brendawhiskyline.com. Rest assured, we will take immediate action to ensure you receive the correct product without delay. Additionally, we will provide you with a return label to facilitate the return of the incorrect item. Your satisfaction is of utmost importance to us, and we appreciate your understanding and cooperation in resolving this matter efficiently.

The right of return does not apply to beverages, experience packages, group gift contributions, gift certificates, or other customized products. For large items, separate return prices are applicable as they require special transportation. If you have any inquiries regarding this matter, please reach out to us at sales@brendawhiskyline.com.

When returning a product, it must be in its original packaging, including all accessories and instructions. For further details, please refer to our comprehensive terms and conditions.

Rest assured that all returned items will undergo a thorough examination. Our policy allows you to inspect the item as you would in a physical store, including trying it on if applicable. However, it is crucial that the item has not been used. In cases where an article has diminished in value due to use, the corresponding charges will be applied to your account.

At Brenda Whisky Line, we take pride in ensuring that almost all orders are elegantly gift-wrapped. Whether you are treating yourself or surprising someone special, receiving a beautifully wrapped package adds an extra touch of delight. To achieve this, we exclusively employ our exquisite Brenda Whisky Line gift boxes and bags.

Regrettably, it is important to note that not all our products are eligible for gift wrapping. Therefore, please be aware that items such as outdoor fireplaces or XL ice buckets cannot be wrapped in our signature style.